General Information
At NovaBrand, we strive to deliver exceptional logo design services. If you are not completely satisfied with your product, please review the details of our refund and returns policy below.
We support payments from all countries and in a variety of currencies to ensure a seamless experience for our clients worldwide.
Refund Policy
- Timeframe for Refund Requests: You may request a refund within 14 days of receiving the final product. If more than 14 days have passed since you received your product, unfortunately, we cannot offer you a refund or exchange.
- Conditions for Refund: To be eligible for a refund, your request must meet the following criteria:
- The logo has not been used for commercial purposes.
- You provided a valid reason for your refund request, including details on why you are unsatisfied with the received logo.
- You have returned all necessary files that were sent to you.
Return Process
- Initiating a Return: To initiate a return, please contact our support team via email at [email protected]. Include your name, order number, and the reason for the return in your request.
- Processing the Return: Upon receiving your request, we will review it and notify you of the status of your return. If the return is approved, we will process it within 5 business days.
- Refunds: If your return is approved, a credit will automatically be applied to your credit card or the original method of payment you used for the order. The refund process may take 5 to 10 business days.
Exchanges
Currently, we do not offer exchanges for our services. If you would like to modify your logo, we recommend placing a new order.
Disclaimer
NovaBrand reserves the right to change or update this policy at any time. We recommend checking this page periodically to stay informed of any changes.
Contact Information
If you have any questions or suggestions regarding our refund and returns policy, please contact us:
Email: [email protected]
Sole Proprietor (SP): Kostenko Yuliya Volodymyrivna
Address: Deribasivska St., 15, Apt. 10, Odesa, Ukraine
Tax Identification Code: 3618701948
Email: [email protected]
Working Hours: Mon-Fri 09:00 AM – 06:00 PM